Frequently Asked Questions

Find answers to common questions about our spa services and facilities

What are your operating hours? ▼

We're open daily from 9:00 AM to 9:00 PM, including weekends and holidays. Last appointments are taken at 8:00 PM.

Do I need to book appointments in advance? ▼

While walk-ins are welcome, we highly recommend booking in advance to ensure therapist availability, especially on weekends.

What's your cancellation policy? ▼

We require 24 hours notice for cancellations. Late cancellations may incur a 50% fee, and no-shows will be charged the full amount.

Are gift certificates available? ▼

Yes! We offer digital and physical gift certificates that can be purchased for any amount or specific services.

What payment methods do you accept? ▼

We accept all major credit cards, UPI payments, net banking, and cash. Corporate accounts are also available.

Is there parking available? ▼

Yes, we have complimentary valet parking for all guests. Simply pull up to the main entrance.

Can I bring my children? ▼

Children under 12 are welcome in our relaxation lounge with supervision, but cannot receive treatments. We offer special teen services for ages 13-17.

Do you offer couples treatments? ▼

Yes! We have a dedicated couples suite where you can enjoy synchronized massages together. Advance booking is required.

What COVID-19 safety measures are in place? ▼

All therapists are fully vaccinated, treatment rooms are sanitized between guests, and we provide optional masks. Please reschedule if you feel unwell.

Can I request a male or female therapist? ▼

Absolutely. You may specify your preference when booking, and we'll do our best to accommodate your request.

What should I wear for treatments? ▼

Comfortable clothing is recommended. For massages, you may undress to your comfort level - therapists are trained in proper draping techniques.

How early should I arrive? ▼

New guests should arrive 20 minutes early to complete forms. Returning guests should arrive 10 minutes before their appointment.

Are your products cruelty-free? ▼

Yes, we exclusively use vegan and cruelty-free products from ethical suppliers.

Can I use the facilities without a treatment? ▼

Our relaxation lounge, steam room, and Jacuzzi are available to all guests with any treatment booking. Stand-alone facility access requires a day pass.

Do you offer corporate packages? ▼

Yes! We provide customized corporate wellness programs with bulk discounts. Contact our business team for details.

What's the difference between Swedish and deep tissue? ▼

Swedish is lighter and relaxing, while deep tissue focuses on specific muscle tension with firmer pressure. Our therapists can help you choose.

Can I eat before my treatment? ▼

A light meal 1-2 hours before is fine. Avoid heavy meals immediately before body treatments or abdominal massages.

Do you offer pregnancy massages? ▼

Yes, after the first trimester. We have specially trained therapists and pregnancy cushions for comfort.

What's included in the membership packages? ▼

Memberships include allocated spa hours, additional discounts, and exclusive benefits. See our Membership page for full details.

How do I become a member? ▼

You can purchase any membership package at reception or through our website. All memberships start immediately upon purchase.

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